© CUSTOMER SERVICE SOFTWARE LTD All rights reserved.
We ask you to carefully read the Legal Notice and our Privacy Policy before reading or accessing the website. By accessing or using the website, you acknowledge that you have read, understood and accepted these terms of use. In the case of not accepting the conditions, you will not be able to use or access saas4us.com
Responsible for data processing
The web domain customerservicepro.net, hereinafter The App, belongs to the company CUSTOMER SERVICE SOFTWARE LTD In compliance with Law 34/2002, of July 11, on services of the information society and electronic commerce, informs you that:
- Its company name is CUSTOMER SERVICE SOFTWARE LTD
- 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
- Company Number 15026261
- Email: hi(at)customerservicepro.net
Purpose of data processing
In accordance with the provisions of the law, on the Protection of Personal Data and its development regulations, the person responsible for the website, in compliance with the provisions of art. 5 and 6 of the LOPD, informs all users of the website who provide or are going to provide their personal data, that these will be incorporated into an automated file that is duly registered with the Spanish Agency for Data Protection.
In addition to adapting to Organic Law 15/1999, the Website is adapted to the following legislation:
The RGPD (Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 regarding the protection of natural persons) regarding the protection of natural persons with regard to the processing of personal data and the free movement of these data and repealing Directive 95/46/EC (General Data Protection Regulation).
LSSI (Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce).
Users, by checking the box, expressly and freely and unequivocally accept that their personal data be processed by the provider for the following purposes:
Manage and process your request, query, claim or suggestion and carry out subsequent monitoring of the service provided.
Remission of commercial advertising communications by e-mail, fax, SMS, MMS, Whatsapp, social networks or any other electronic or physical means, present or future, that makes it possible to carry out commercial communications. Said commercial communications will be related to products or services offered by the provider, as well as by collaborators or partners with whom it has reached a commercial promotion agreement among its clients. In this case, third parties will never have access to personal data. In any case, commercial communications will be made by the provider and will be about products and services related to the provider’s sector.
Process orders, requests or any type of request that is made by the user through any of the contact forms that are made available to the user on the company’s website.
Forward the newsletter on the website.
Conditions of use of the website
CUSTOMER SERVICE SOFTWARE LTD will not be responsible for any damages that users may suffer due to improper use of the website.
CUSTOMER SERVICE SOFTWARE LTD is not responsible for the veracity, integrity or updating of the information that is not of its own elaboration and for which another source is indicated, nor for that contained in other web pages by means of a hyperlink or link.
Anyone who wishes to implement a hyperlink or link from their CUSTOMER SERVICE SOFTWARE LTD website or application must obtain, for a price, a written authorization from a member of the CUSTOMER SERVICE SOFTWARE LTDteam.
CUSTOMER SERVICE SOFTWARE LTD respects the confidentiality of website users.
The user guarantees the authenticity, veracity and accuracy of all the data provided through the Portal, keeping the information provided to CUSTOMER SERVICE SOFTWARE LTD updated, so that it responds at all times to their real situation, being solely responsible for the manifestations false or inaccurate that you make. For this reason, we ask you to notify us immediately of any changes to your data so that the information contained in our files is updated at all times and does not contain errors.
The provider expressly informs and guarantees users that their personal data will not be transferred in any case to third companies, and that Whenever some type of transfer of personal data was to be made, the express, informed, and unequivocal consent of the owners would be requested beforehand.
All the data requested through the website are mandatory, since they are necessary for the provision of an optimal service to the user. In the event that all the data is not provided, the provider does not guarantee that the information and services provided are completely adjusted to your needs.
Intellectual and industrial property rights
The user may use the Website on any device as long as it is for private and non-commercial use. The user may not exploit, reproduce, distribute, modify, publicly communicate, assign, transform or use the content of our website for public or commercial purposes.
User rights
The provider guarantees the user in any case the exercise of the rights of access, rectification, cancellation, information and opposition, in the terms provided in current legislation. Therefore, in accordance with the provisions of Organic Law 15/1999, on the Protection of Personal Data (LOPD), you may exercise your rights by sending an express request to CUSTOMER SERVICE SOFTWARE LTD, together with a copy of your DNI, through the following media:
- By email to hi(at)customerservicepro.net, indicating your Name, Surname, contact telephone number and a photocopy of your DNI or official document proving your identity. Indicating in the subject of the email: LOPD:(Name of the interested party)
Finally, we inform you that CUSTOMER SERVICE SOFTWARE LTD will treat your data at all times in an absolutely confidential manner and keeping the mandatory duty of secrecy with respect to them, in accordance with the provisions of the applicable regulations, adopting the necessary technical and organizational measures to guarantee the security of your data. data and prevent their alteration, loss, treatment or unauthorized access, taking into account the state of technology, the nature of the data stored and the risks to which they are exposed.
Use of cookies and the activity file
The provider on its own account or that of a third party contracted to provide measurement services, may use cookies when a user browses the website. Cookies are files sent to the browser through a web server in order to record the user’s activities during their browsing time.
The cookies used by the website are only associated with an anonymous user and her computer, and do not themselves provide the user’s personal data.
Through the use of cookies, it is possible for the server where the website is located to recognize the web browser used by the user in order to make navigation easier, allowing, for example, access to users who have previously registered. , access the areas, services, promotions or contests reserved exclusively for them without having to register for each visit. They are also used to measure the audience and traffic parameters, monitor the progress and number of entries.
The user has the possibility of configuring his browser to be notified of the reception of cookies and to prevent their installation on his computer. Please consult the instructions and manuals of your browser for further information.
To use the website, it is not necessary for the user to allow the installation of cookies sent by the website, or the third party acting on its behalf, without prejudice to the need for the user to start a session as such in each one. of the services whose provision requires prior registration or login.
The cookies used on this website are, in any case, temporary in nature with the sole purpose of making their subsequent transmission more efficient. In no case will cookies be used to collect personal information.
More information in our cookie policy.
IP addresses and servers
The website’s servers will be able to automatically detect the IP address and domain name used by the user. An IP address is a number automatically assigned to a computer when it connects to the Internet. All this information is recorded in a duly registered server activity file that allows the subsequent processing of the data in order to obtain only statistical measurements that allow knowing the number of page impressions, the number of visits made to web services, the order of visits, the access point, etc.
Additional notes on website security
The website uses information security techniques generally accepted in the industry, such as firewalls, access control procedures and cryptographic mechanisms, all in order to prevent unauthorized access to data. To achieve these ends, the user/client accepts that the provider obtains data for the purposes of the corresponding authentication of access controls.