WEBINAR: WHY LEADERSHIP AND CULTURE ARE KEY TO GREAT CUSTOMER EXPERIENCE (CX) PERFORMANCE AND RESULTS
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President & Founder SGE International, Author of the "Culture Hacker"
For too many organizations, values are just something nice to be placed on a website or wall. Too often, little relevance and meaning are given to an organization’s values, and, as a result, the company culture and performance suffer.
What You’ll Learn During This Webinar
In this webinar, you will learn why values are critical and how to leverage them correctly.
Outcomes You’ll Get by Participating in This Webinar
Culture Hacker Tool to Use:
Meet Shane Green Organizational and Corporate Culture Coach and Speaker
World-renowned keynote speaker, author of "Culture Hacker", and television personality Shane Green is a business magnate who consults global Fortune 500 leaders on customer experience and organizational culture. Shane draws upon his foundation at The Ritz-Carlton Hotel Company and his work in multiple industries to transform your employees’ mindsets, experience, and habits to improve the customer experience, employee retention, and organizational performance.
TIME AND DATE
3 PM Eastern / 12 PM Pacific
Owner/Partner of the Customer Service Professional Network - Over 200,000 members strong!