Why Leadership and Culture Are Key to Great Customer Experience (CX) Performance and Results
Problem: Companies invest heavily in their CX strategy but fail to address the most significant issue in their CX performance: a lack of leadership. In this webinar, you will learn about the key leadership traits that inspire employees to deliver great CX.
Outcome 1: Learn why leadership and culture are critical to CX performance
Outcome 2: Understand why there are too many managers and not enough leaders in many organizations
Outcome 3: Review how leaders inspire their teams to deliver greater customer experiences
Tool: CH Leadership Habit Model