REPLAY Live training webinar



How to Refresh or Rebuild Your Culture to Drive Great Individual and Organizational Performance

Your Host

Abraham Venismach

Owner/Partner of the Customer Service Professional Network - Over 200,000 members strong!

Your Presenter

Shane Green

President and Founder of SGE International, Author of the "Culture Hacker"

About this Live Training Webinar

Every organization has a culture. The question is whether your customers and employees rave about your organization’s culture. Culture is not just an HR thing but the main thing for any manager at every level to understand and lead. Learn about the mechanisms that define culture and how you, as a manager, can improve how your employees feel about what they do and whom they do it for. Learn how to be a Culture Hacker.

What you'll discover on this live webinar:

  • 1
    Culture is not just an HR thing but a business thing that impacts productivity, performance, and bottom- line profits. You can take better control of your business, team, and results when you understand you are responsible for company culture.
  • 2
    Understand how leadership is the defining element of culture, so you're able to focus your leadership efforts on those things that truly matter when it comes to developing a strong team and company culture.
  • 3
    Employee experience (EX) drives the customer experience (CX). To improve your customer's experience, you need to focus on your employee's experience and how they feel at work. This is the best strategy you have and can control.
  • 4
    BONUS: BONUS: Any manager, including you, can improve and positively impact your team and company culture by focusing on the employee experience.

Meet Shane Green
Organizational and Corporate Culture Coach and Speaker

World-renowned keynote speaker, author of Culture Hacker, and television personality Shane Green is a business magnate who consults global Fortune 500 leaders on customer experience and organizational culture. Shane draws upon his foundation at The Ritz-Carlton Hotel Company and his work in multiple industries to transform your employees’ mindsets, experience, and habits to improve the customer experience, employee retention, and organizational performance.

© 2020 by Customer Service Professional Network - Legal Information