WEBINAR SERIES

Why Leadership and Culture Are Key to Great Customer Experience (CX) Performance and Results

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Presenting

Shane Green

President & Founder SGE International, Author of the "Culture Hacker"

Issue Discussed

Companies invest heavily in their CX strategy but fail to address the most significant issue in their CX performance: a lack of leadership.

What you'll Learn During this Webinar

In this webinar, you will learn about the key leadership traits that inspire employees to deliver great CX.

Outcomes You'll Get by Particpating in the Webinar

Learn why leadership and culture are critical to CX performance.
Understand why there are too many managers and not enough leaders in many organizations.
Review how leaders inspire their teams to deliver greater customer experiences.

Tool You Recieve by Attending this Webinar to help you overcome these challenges

Culture Hacker Leadership Habit Model

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Meet Shane Green Organizational and Corporate Culture Coach and Speaker

World-renowned keynote speaker, author of "Culture Hacker", and television personality Shane Green is a business magnate who consults global Fortune 500 leaders on customer experience and organizational culture. Shane draws upon his foundation at The Ritz-Carlton Hotel Company and his work in multiple industries to transform your employees’ mindsets, experience, and habits to improve the customer experience, employee retention, and organizational performance.

WEBINAR

TIME AND DATE

July 22

Wednesday

2 PM Eastern / 11 AM Pacific

TIME LEFT

DAYS

HOURS

MIN

SEC

Abraham Venismach

Your Host

Owner/Partner of the Customer Service Professional Network - Over 200,000 members strong!

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