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How to Communicate Effectively

Why Communication Is The Most Important Leadership Tool and How to Effectively
Communicate for Great Organizational Performance

Problem: Managers assume that once they get a title, they automatically become better
communicators, relying on their title to get the point across. A lack of communication
leads to many problems within an organization that costs time and money to fix. In this
webinar, you will learn about the key elements of effective communication.

What you'll discover on this webinar:

  • Learn how to effectively speak and write to your team
  • Understand how to listen empathetically
  • Review the three key conversations/meetings you must be having with your
    employees

Tool: Effective Communication: Meeting Effectiveness Scorecard

Meet the Presenter

Shane Green

Organizational and Corporate Culture Coach and Speaker

World-renowned keynote speaker, author of "Culture Hacker", and television personality Shane Green is a business magnate who consults global Fortune 500 leaders on customer experience and organizational culture. Shane draws upon his foundation at The Ritz-Carlton Hotel Company and his work in multiple industries to transform your employees’ mindsets, experience, and habits to improve the customer experience, employee retention, and organizational performance.


Your Host

Why Communication Is The Most Important Leadership Tool and How to Effectively Communicate for Great Organizational Performance

Problem: Most managers understand the importance of coaching employees, but few do it correctly, thereby significantly reducing employee performance. In this webinar, you will learn about the employee coaching model and the various things a manager must do to coach their teams successfully.

What you'll discover in this webinar:

Learn how to identify the coaching needs of your employees

Review how to recognize your employees utilizing the Say, Write, and Do model

Understand why tough conversations and decisions are important for any business

Tool: Performance Coaching Grid and Model

Meet the Presenter

Shane Green

Organizational and Corporate Culture Coach and Speaker

World-renowned keynote speaker, author of "Culture Hacker", and television personality Shane Green is a business magnate who consults global Fortune 500 leaders on customer experience and organizational culture. Shane draws upon his foundation at The Ritz-Carlton Hotel Company and his work in multiple industries to transform your employees’ mindsets, experience, and habits to improve the customer experience, employee retention, and organizational performance.


Your Host

Why Performance Coaching Is Critical to Great CX Performance and Results and What Is Needed to Do It Correctly

Problem: Most managers understand the importance of coaching employees, but few do it correctly, thereby significantly reducing employee performance. In this webinar, you will learn about the employee coaching model and the various things a manager must do to coach their teams successfully.

What you'll discover in this webinar:

Learn how to identify the coaching needs of your employees

Review how to recognize your employees utilizing the Say, Write, and Do model

Understand why tough conversations and decisions are important for any business

Tool: Performance Coaching Grid and Model

Meet the Presenter

Shane Green

Organizational and Corporate Culture Coach and Speaker

World-renowned keynote speaker, author of "Culture Hacker", and television personality Shane Green is a business magnate who consults global Fortune 500 leaders on customer experience and organizational culture. Shane draws upon his foundation at The Ritz-Carlton Hotel Company and his work in multiple industries to transform your employees’ mindsets, experience, and habits to improve the customer experience, employee retention, and organizational performance.


Your Host

Why Leadership and Culture Are Key to Great Customer Experience (CX) Performance and Results

Problem: Companies invest heavily in their CX strategy but fail to address the most significant issue in their CX performance: a lack of leadership. In this webinar, you will learn about the key leadership traits that inspire employees to deliver great CX.

Outcome 1: Learn why leadership and culture are critical to CX performance

Outcome 2: Understand why there are too many managers and not enough leaders in many organizations

Outcome 3: Review how leaders inspire their teams to deliver greater customer experiences

Tool: CH Leadership Habit Model

Why So Much Talent Is Lost within the First 60 Days – Replay

The Problem

Many organizations invest in hiring great people only to lose them physically and emotionally within the first 60 days because of a poor orientation and onboarding
process, which creates a legitimate cost and burden to the business.

What You’ll Learn During This Webinar

In this webinar, you will learn about effective orientation and onboarding strategies that will increase employee loyalty and engagement.

Outcomes You’ll Get by Participating in This Webinar

  • Understand the difference between orientation and onboarding and why both are critical to a great employee experience and culture.
  • Review the key elements of an effective orientation experience.
  • Review the key elements to an effective onboarding program.

Culture Hacker Tool to Use:

General Orientation Guidelines

Meet the Presenter

Shane Green

Organizational and Corporate Culture Coach and Speaker

World-renowned keynote speaker, author of "Culture Hacker", and television personality Shane Green is a business magnate who consults global Fortune 500 leaders on customer experience and organizational culture. Shane draws upon his foundation at The Ritz-Carlton Hotel Company and his work in multiple industries to transform your employees’ mindsets, experience, and habits to improve the customer experience, employee retention, and organizational performance.

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