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Category Archives for "Shane Green"

How to Communicate Effectively

Why Communication Is The Most Important Leadership Tool and How to Effectively
Communicate for Great Organizational Performance

Problem: Managers assume that once they get a title, they automatically become better
communicators, relying on their title to get the point across. A lack of communication
leads to many problems within an organization that costs time and money to fix. In this
webinar, you will learn about the key elements of effective communication.

What you'll discover on this webinar:

  • Learn how to effectively speak and write to your team
  • Understand how to listen empathetically
  • Review the three key conversations/meetings you must be having with your
    employees

Tool: Effective Communication: Meeting Effectiveness Scorecard

Meet the Presenter

Shane Green

Organizational and Corporate Culture Coach and Speaker

World-renowned keynote speaker, author of "Culture Hacker", and television personality Shane Green is a business magnate who consults global Fortune 500 leaders on customer experience and organizational culture. Shane draws upon his foundation at The Ritz-Carlton Hotel Company and his work in multiple industries to transform your employees’ mindsets, experience, and habits to improve the customer experience, employee retention, and organizational performance.


Your Host

Why Communication Is The Most Important Leadership Tool and How to Effectively Communicate for Great Organizational Performance

Problem: Most managers understand the importance of coaching employees, but few do it correctly, thereby significantly reducing employee performance. In this webinar, you will learn about the employee coaching model and the various things a manager must do to coach their teams successfully.

What you'll discover in this webinar:

Learn how to identify the coaching needs of your employees

Review how to recognize your employees utilizing the Say, Write, and Do model

Understand why tough conversations and decisions are important for any business

Tool: Performance Coaching Grid and Model

Meet the Presenter

Shane Green

Organizational and Corporate Culture Coach and Speaker

World-renowned keynote speaker, author of "Culture Hacker", and television personality Shane Green is a business magnate who consults global Fortune 500 leaders on customer experience and organizational culture. Shane draws upon his foundation at The Ritz-Carlton Hotel Company and his work in multiple industries to transform your employees’ mindsets, experience, and habits to improve the customer experience, employee retention, and organizational performance.


Your Host

Why Performance Coaching Is Critical to Great CX Performance and Results and What Is Needed to Do It Correctly

Problem: Most managers understand the importance of coaching employees, but few do it correctly, thereby significantly reducing employee performance. In this webinar, you will learn about the employee coaching model and the various things a manager must do to coach their teams successfully.

What you'll discover in this webinar:

Learn how to identify the coaching needs of your employees

Review how to recognize your employees utilizing the Say, Write, and Do model

Understand why tough conversations and decisions are important for any business

Tool: Performance Coaching Grid and Model

Meet the Presenter

Shane Green

Organizational and Corporate Culture Coach and Speaker

World-renowned keynote speaker, author of "Culture Hacker", and television personality Shane Green is a business magnate who consults global Fortune 500 leaders on customer experience and organizational culture. Shane draws upon his foundation at The Ritz-Carlton Hotel Company and his work in multiple industries to transform your employees’ mindsets, experience, and habits to improve the customer experience, employee retention, and organizational performance.


Your Host

Replay Shane Green Performance Coaching Webinar

REPLAY training webinar

HOW 'Performance Coaching' WILL elevate

individual and organizational performance

discover how to improve employee performance, provide feedback & Recognition, 

without shying away from tough conversations

Your Presenter

Shane Green

President & Founder SGE International, Author of the "Culture Hacker

What you'll discover on this live webinar:

  • 1
    How to improve performance through recognition, support, tough conversations, and
    making tough decisions

  • 2
    How to provide informal feedback every day that is timely, balanced, specific, and based on questions not statements and assumptions
  • 3
    How to provide recognition that considers how people process information so it resonates. Utilize Say, Write, or Do model
  • 4
    How to have tough conversations with employees that do not get the desired results nor behave in a way aligned with the company values.
  • 5
    BONUS: How not to be afraid to let someone go who is not a good fit with your team or culture. Sometimes letting someone go is the most powerful driver of performance as it defies expectations and indicates a commitment to them. 

Meet Shane Green
Organizational and Corporate Culture Coach and Speaker


A world-renowned keynote speaker, author of Culture Hacker, and television personality, Shane Green is a business magnate who consults global Fortune 500 leaders on customer experience and organizational culture. Shane draws upon his foundation at The Ritz-Carlton Hotel Company and his work in multiple industries to transform your employees’ mindsets, experience, and habits to improve the customer experience, employee retention, and organizational performance.

Abraham Venismach

Your Host

Owner/Partner of the Customer Service Professional Network - Over 200,000 members strong!

© 2020 by Customer Service Professional Network - Legal Information

Replay of Culture Hacker Training One

REPLAY Live training webinar

CULTURE HACKER TRAINING SERIES

SESSION ONE

How to Refresh or Rebuild Your Culture to Drive Great Individual and Organizational Performance

Your Host

Abraham Venismach

Owner/Partner of the Customer Service Professional Network - Over 200,000 members strong!


Your Presenter

Shane Green

President and Founder of SGE International, Author of the "Culture Hacker"

About this Live Training Webinar

Every organization has a culture. The question is whether your customers and employees rave about your organization’s culture. Culture is not just an HR thing but the main thing for any manager at every level to understand and lead. Learn about the mechanisms that define culture and how you, as a manager, can improve how your employees feel about what they do and whom they do it for. Learn how to be a Culture Hacker.

What you'll discover on this live webinar:

  • 1
    Culture is not just an HR thing but a business thing that impacts productivity, performance, and bottom- line profits. You can take better control of your business, team, and results when you understand you are responsible for company culture.
  • 2
    Understand how leadership is the defining element of culture, so you're able to focus your leadership efforts on those things that truly matter when it comes to developing a strong team and company culture.
  • 3
    Employee experience (EX) drives the customer experience (CX). To improve your customer's experience, you need to focus on your employee's experience and how they feel at work. This is the best strategy you have and can control.
  • 4
    BONUS: BONUS: Any manager, including you, can improve and positively impact your team and company culture by focusing on the employee experience.

Meet Shane Green
Organizational and Corporate Culture Coach and Speaker

World-renowned keynote speaker, author of Culture Hacker, and television personality Shane Green is a business magnate who consults global Fortune 500 leaders on customer experience and organizational culture. Shane draws upon his foundation at The Ritz-Carlton Hotel Company and his work in multiple industries to transform your employees’ mindsets, experience, and habits to improve the customer experience, employee retention, and organizational performance.

© 2020 by Customer Service Professional Network - Legal Information

Replay of Shane Green THE 5 C’S OF VIRTUAL LEADERSHIP

REPLAY training webinar

The 5 C's of Virtual Leadership

discover how to shift Your thinking to leading a remote or virtual team

Your Presenter

Shane Green

President & Founder SGE International, Author of the "Culture Hacker

About this Live Webinar

As managers shift their thinking to leading a remote or virtual team they often find themselves thinking about how their current behaviors translate via technology. While the habits remain the same, managers must evolve some of their activities and routine to ensure their remote workforce is inspired to elevate their performance and maximize their talent. The 5 C's reinforce the habits and help managers evolve their leadership practices to be effective with their dispersed team.

What you'll discover on this live webinar:

  • 1
    Keep your remote workforce on track by leading them as a team. Leading your remote team means keeping them focused on the mission, reinforcing values, keeping track of deadlines, ensuring everyone gets to have a say, and ultimately making decisions as necessary.
  • 2
    Keep your remote workforce performing at a high level through effective communication. Establish daily, weekly, monthly, and as-needed meetings and conversations to ensure each team member has an opportunity to talk, listen, and engage with others.
  • 3
    Keep your remote workforce performing at their best through coaching. Ensure your feedback is timely, balanced, specific, and based on questions, not statements. Also, get creative with recognition to ensure it is delivered to each person in the method they prefer.
  • 4
    BONUS: The Virtual Coffee Break One of our favorite activities is to have a virtual coffee break by providing members of the team with a free coffee (delivered or as a gift card) and then setting up a time with the team just to talk and share ideas. Communication and
    collaboration are an important part of our virtual leadership strategy.

Meet Shane Green
Organizational and Corporate Culture Coach and Speaker

World-renowned keynote speaker, author of Culture Hacker, and television personality Shane Green is a business magnate who consults global Fortune 500 leaders on customer experience and organizational culture. Shane draws upon his foundation at The Ritz-Carlton Hotel Company and his work in multiple industries to transform your employees’ mindsets, experience, and habits to improve the customer experience, employee retention, and organizational performance.

Abraham Venismach

Your Host

Owner/Partner of the Customer Service Professional Network - Over 200,000 members strong!

© 2020 by Customer Service Professional Network - Legal Information

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