ZOOM MEETING

Building or Refreshing your CX strategy

WEDNESDAY, JUNE 17th

Presenting

Shane Green

President & Founder SGE International, Author of the "Culture Hacker"


What you'll Learn During this Webinar


While every business talks about customer experience, very few actually have a plan to deliver better experiences to their customers.


Now is a great time to build or refresh your CX strategy for the COVID 19 world. Join me to learn about the key aspects of a CX strategy and how to approach your plan to delight your customers and create raving customer fans.


Your CX strategy must be built around the key moments in your guests journey with you.

By understanding the defining moments in the guests journey you can place emphasis and energy on make this moments stand out.


Your CX Strategy must be built around the values that your customer think are important. 

By learning about what is most important to your customer you can deliver the right type of experience in each critical moment


Your CX Strategy must consider the 4 P's of CX - Product, Place, Process, & People.

People is the most important aspect of any customer experience yet is often given the least priority because managers and owners don't understand how to build the right employee experience.


BONUS

A great CX is all about the memories created.

The goal of any CX strategy is to build great memories that customers will talk about and want to revisit over and over again

Meet Shane Green Organizational and Corporate Culture Coach and Speaker

World-renowned keynote speaker, author of "Culture Hacker", and television personality Shane Green is a business magnate who consults global Fortune 500 leaders on customer experience and organizational culture. Shane draws upon his foundation at The Ritz-Carlton Hotel Company and his work in multiple industries to transform your employees’ mindsets, experience, and habits to improve the customer experience, employee retention, and organizational performance.

ROUNDTABLE

TIME AND DATE

June 17th

Wednesday

2 PM Eastern / 11 AM Pacific

TIME LEFT

08
DAYS
03
HOURS
30
MIN
30
SEC

Abraham Venismach

Your Host

Owner/Partner of the Customer Service Professional Network - Over 200,000 members strong!

© 2020 by Customer Service Professional Network - Legal Information

>