WEBINAR: WHY VALUES ARE KEY TO ORGANIZATIONAL PERFORMANCE AND HOW TO LEVERAGE THEM CORRECTLY
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President & Founder SGE International, Author of the "Culture Hacker"
What you'll Learn During this Webinar
While every business talks about customer experience, very few actually have a plan to deliver better experiences to their customers.
Now is a great time to build or refresh your CX strategy for the COVID 19 world. Join me to learn about the key aspects of a CX strategy and how to approach your plan to delight your customers and create raving customer fans.
Your CX strategy must be built around the key moments in your guests journey with you.
By understanding the defining moments in the guests journey you can place emphasis and energy on make this moments stand out.
Your CX Strategy must be built around the values that your customer think are important.
By learning about what is most important to your customer you can deliver the right type of experience in each critical moment
Your CX Strategy must consider the 4 P's of CX - Product, Place, Process, & People.
People is the most important aspect of any customer experience yet is often given the least priority because managers and owners don't understand how to build the right employee experience.
A great CX is all about the memories created.
The goal of any CX strategy is to build great memories that customers will talk about and want to revisit over and over again
Meet Shane Green Organizational and Corporate Culture Coach and Speaker
World-renowned keynote speaker, author of "Culture Hacker", and television personality Shane Green is a business magnate who consults global Fortune 500 leaders on customer experience and organizational culture. Shane draws upon his foundation at The Ritz-Carlton Hotel Company and his work in multiple industries to transform your employees’ mindsets, experience, and habits to improve the customer experience, employee retention, and organizational performance.
TIME AND DATE
2 PM Eastern / 11 AM Pacific
Owner/Partner of the Customer Service Professional Network - Over 200,000 members strong!